COLLECTIONS
CUSTOMER SERVICE
COMPLIANCE

At the Law Offices of
Robert A. Schuerger Co., LPA

EXPERIENCE

Highly trained, engaged and satisfied collectors who create satisfied customers

Average of 12 years of collections and legal experience per person

Experience with General State Receivables, various Tax matters, Local Debt, University and College tuition, loans and receivables, University Medical, Workers’ Compensation, Probate, Subrogation, Bankruptcy, Foreclosures and International recovery.

TOOLS & RESOURCES

Leading customized collections software

Powerful skip-tracing tools

Exceptional and compliant processes for identifying and locating hard to find and highly mobile debtors

Proprietary scoring software

Secure online payment website receiving direct payments

Advanced tracking and compliance software

Continued investments in advanced technology

RESULTS

Earn rates that exceed industry standards!

Emphasize setting realistic and sustainable payment plans that drive month-over-month increases in recoveries

Pursue legal remedies to reinforce when non-legal collection practices are not successful

CUSTOMER SERVICE

All persons are treated respectfully and considerately

We understand the delicate relationship between public sector clients and their taxpaying constituents

We are committed to protecting and promoting our client’s reputations for accountability, highly ethical collection practices and customer service

Competent staffing and management of your accounts

Client access to live web portal for up-to-date reporting and account data

Payment safeguards

COMPLIANCE

Monthly trainings: FDCPA, HIPAA, FERPA, CFPB, TCPA and IRS-1075 guidelines

“Inspect what we Expect” philosophy of call monitoring supports our commitment to total compliance and zero tolerance for complaints

Data Security and Privacy Protections

NIST and FISMA Certification – the highest federal standards!

IRS-1075 compliant

Multi-layer administrative, technical and physical safeguards in place to mitigate improper disclosure of private information

Staff is experienced, well-trained, diverse and has proven ability

Meet Fair Labor Standards Act & Ohio’s Affirmative Action Program requirements

HUBZone-certified Small Business

FIRM’S DRIVING PRINCIPLES

This is what you expect. This is what we do.

  1. Investigate, integrate and communicate accurate and actionable information real-time
  2. Identify affordable and sustainable payment that pays off in shortest time possible
  3. Collect in a compliant and respectful manner
  4. Achieve exceptional recovery results and exceed client expectations
  5. Promote and protect our Client’s reputation for fairness and honesty
  6. Ensure and safeguard data and privacy

LEGAL TEAM

About Us

Our team of experienced staff exhausts all avenues for voluntary recovery before qualifying the account for legal and will do so only with client approval. If the account requires further action, we are well equipped to initiate legal proceedings and will send appropriate legal notices, file lawsuits, move for judgment and execute post-judgment remedies so as to maximize asset recovery quickly and efficiently. In addition, our Firm can substitute in as Counsel of Record and continue working toward resolution of prior unresolved legal accounts upon a client’s request.

The Law Offices of Robert A. Schuerger Co., LPA boasts an on-site full-time practiced legal team supporting our attorneys. They possess an average of more than 10 years of collections and business litigation experience.

Robert A. Schuerger, II
Principal and Attorney at Law

About Us

Mr. Schuerger is the founder and lead attorney for the Law Offices of Robert A. Schuerger Co., LPA, one of Ohio’s top performing Collections Law Firms. He has more than 6 years of practice in debt collection and 9 years of experience in business development. He is licensed to practice law in the State of Ohio. His extensive experience has led to an expertise handling matters involving Student Loan collections, Tax, Local Debt and general receivables.

Robert Schuerger has invested time, talent and treasure in ensuring the success of his staff and the top-performing Columbus, Ohio law firm he established in 2008. He pulls from his experience  in business development to lead the Firm to be one of Ohio’s top-performing collection and business law firms. In addition to his litigation experience, he has spent extensive time in International Business, Government Relations and Business Development.

Robert Schuerger was the Co-Chair of the inaugural Ohio US-China Business Summit, is a former member of the US-Qatar Business Council and The Corporate Council on Africa. His law practice began as an Aide in the Ohio Legislature and a law clerk at Brooks & Logan LPA.

Education

Capital University
– J.D. 2006

The Ohio State University
– B.A. Political Science  2001
– B.A. History   2001

Professional Associations

– Ohio Bar Association
– Columbus Bar Association
– Ohio Athletic Commission Member
– Columbus Council of World Affairs

Contact

– Phone: (614) 824-5731
– Email: rschuerger@schuergerlaw.com

James “Jaime” Sisto
Chief Legal Officer

About Us

Jaime has spent over 30 years in various government, legal and business settings developing a broad background in corporate and commercial law, operation and program management. Jaime’s legal experience includes economic development, international business, government contracting, asset management/collections and government relations.

Professional Experience:

Prior to joining Schuerger Law, Jaime was practicing with a law firm specializing in technology, privacy and financial services law. He was selected in recent years to provide transitional executive and legal leadership while developing strategic plans for two companies undergoing corporate restructuring. Jaime has served as President, COO and General Counsel for a diversified small business specializing in government contracting, international asset recovery, collections and distressed property redevelopment. During his time at a large international law firm, Jaime worked within the Corporate, Public Finance and International Practice groups. Jaime has also served as Deputy Director of the Ohio Department of Development serving as Ohio’s International Trade Director under Governors Voinovich, Hollister and Taft. In this role, Jaime both ran an 11-country operation and provided leadership and consulted on international opportunities and issues effecting Ohio.

Jaime has served as an adjunct professor of international commercial law at Capital University Law School and the Moritz College of Law at The Ohio State University. He has conducted numerous CLE programs on international business, commercial transactions and sales law in addition to holding leadership positions in the Columbus and Ohio State Bar Associations. Jaime has been appointed by successive Secretaries of Commerce since the late 1980s to the District Export Councils for both the northern and southern districts in Ohio and he currently serves as Columbus Sub-Council Chairman of the Southern Ohio District Export Council. Among various community positions, Jaime is the Board Chairman of Greater Columbus Sister Cities International, Inc., is a Rotarian and a member of the Columbus Italian Club.

Education

Georgetown University Law Center
– LL.M., Int’l and Comparative Law, Washington, DC 1988

Capital University Law School
– J.D., Columbus, OH 1984

Exeter University law School
– European Union and Int’l Sales Law Studies, Exeter, England 1982

Ohio Wesleyan University
– B.A., English and Economics, Delaware, OH 1981

Professional Associations

– Ohio Bar Association
– Association of Ohio Commodores
– Rotary International, Upper Arlington Club
– American Bar Association

Contact

– Phone: (614) 674-6901
– Email: jsisto@schuergerlaw.com

Thomas L. Sooy
Of Counsel, Attorney at Law

Tom is Of Counsel with the Firm, focusing his practice on collection, small business and foreclosure litigation. Additionally, he has extensive experience in defense litigation on behalf of homeowners who have been sued in foreclosure. Tom’s taxation experience consists of advocating before the Internal Revenue Service on behalf of individual taxpayers from across the country in the context of defending audits and handling appeals. Tom has negotiated hundreds of thousands of dollars in settlements on behalf of taxpayers. He is also working to build a sports management division of the Firm. Tom is licensed to practice in Ohio and Michigan.

Experience

Before joining Schuerger Law as Of Counsel in July 2015, Tom spent over 3.5 years as a solo practitioner in Worthington, Ohio. His practice consists of real estate in the context of foreclosure defense and taxation.

Education

Capital University Law School
– J.D., Columbus, OH 2011

The Ohio State University
– B.S., Education, Columbus, OH 2008

Professional Associations

– State Bar of Ohio
– State Bar of Michigan
– United States District Court, Southern District of Ohio
– United States Tax Court
– Ohio State Bar Association

Contact

– Phone: (614) 674-6902
– Email: tsooy@schuergerlaw.com

Resources

The Firm utilizes leading collections and document management software, networked compliance management tools and membership access to law libraries and unlimited skip tracing resources. Integrated proprietary processes for auto dialing and location methodologies, as well as the Firm’s proprietary scoring software gives us the unique ability to quickly and accurately assess and score consumer accounts to aid in our collection efforts. This enables us to capitalize on accounts and recover for our clients while assets are available. Additionally, the Firm has invested in advanced security technology and meets the highest industry compliance standards of IRS-1075 and FISMA.

Memberships and Associations

ACA

ACA

Columbus Bar Association

Columbus Bar Association

NARCA

NARCA

Linked In

Linked In

Ohio Bursar

Ohio Bursar's Association

NCHER

NCHER

Oxley Group

Oxley Group

BBB

BBB

Ariba Badge

Ariba Badge

Representations

Attorneys in this Firm have participated in the following matters:

  • Represented a publicly traded multi-national company with licensing and joint venture agreements for the U.S.- based development of advanced technology in diesel engine production.
  • Represented an internet technology start-up regarding the sourcing of offshore venture financing and corporate matters.
  • Represented a client in the securing of contracts with the Export-Import Bank of the United States (EXIM) and Nippon Export and Investment Insurance (NEXI), the official export credit agency of Japan, for international loan restructuring and debt collection.
  • Negotiated and documented joint operating agreement with publicly traded manufacturer in the transportation industry.
  • Advised and represented   clients   before   trade   and regulatory agencies including matters of export licensing, import regulations, Foreign Corrupt Practices Act, Office of Foreign Asset Control and U.S. Customs and Border Protection.
  • Represented an industrial manufacturing joint venture in the selection of North American manufacturing sites and negotiation of state and local incentives worth an estimated $30 million including bond financing.
  • Represented a national insurance company in the selection of American call   center   and   corporate  headquarter locations including negotiating and securing multi-state incentive offers and awards.
  • Represented a European-based technology company in the selection of North American headquarters location and the negotiation of incentives and corporate matters.
  • Represented a U.S.-based composite materials company with selection of North American operations locations and the negotiation of incentives.
  • Managed entity formations, corporate formalities, investor relations and HR incidents.
  • Negotiated and documented joint operating agreement with publicly traded manufacturer in the transportation industry.
  • Successfully managed the defense of claims before the Equal Employment Opportunity Commission and the Ohio Civil Rights Commission.
  • Successfully led effort    to    gain    General    Service Administration schedule contract and award of GSA schedule contracts with various federal agencies.
  • Successfully negotiated and documented multiple prime, sub-contractor and teaming agreements for State and U.S. federal agency contracts.
  • Successfully negotiated and documented unique protocols and agreements with State, County and local government agencies allowing for the remediation and redevelopment of a former licensed solid waste facility into a recreational use.
  • Managed legal counsel and lobbyists in various disciplines including litigation, real estate development, acquisition due diligence and state/federal government contracting.